Privacy Policy
Welcome to Driwego! By accessing or using the Driwego platform, you acknowledge and agree to this Privacy Policy. If you do not accept these terms, please do not use our services.
1. Introduction
- Welcome to the Driwego.com platform, operated by Cartier Creative Sdn Bhd and its affiliates (collectively, “Driwego”, “we”, “us”, or “our”). This Privacy Policy should be read together with Driwego’s Terms of Service. Driwego is committed to protecting the privacy rights and concerns of all Users of our website and mobile applications (the “Site” and “Services”). This Privacy Policy outlines how we collect, use, disclose, and process personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable privacy laws in the region. Please read this Privacy Policy carefully. If you have any questions, please see the section entitled “Questions, Concerns, or Complaints? Contact Us” at the end of this Privacy Policy.
- “Personal Data” means any information that relates directly or indirectly to an individual who can be identified from that information or from other information to which we have or are likely to have access. Common examples include your name, identification number, and contact information.
- By using our Services, registering for an account with us, visiting our website, or accessing our Services, you acknowledge and agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use our Services or access our website. We reserve the right to amend this Privacy Policy at any time, and we will post any changes on our website.
2. When Will Driwego Collect Personal Data?
We may collect personal data about you:
When you register and/or use our Services or Site, or open an account with us;
When you submit any form, including application forms or other forms related to our products and services;
When you enter into any agreement or provide other documentation or information in respect of your interactions with us;
When you interact with us via telephone calls, letters, social media platforms, and emails;
When you use our electronic services, interact with us via our application, or use services on our website, including through cookies;
When you carry out transactions through our Services;
When you provide feedback or complaints;
When you register for a contest; and/or
When you submit your personal data to us for any reason.
When you visit, use, or interact with our mobile application or the Site, we may collect certain information by automated or passive means using various technologies, including cookies and location services.
3. What Personal Data Will Driwego Collect?
The personal data we may collect includes but is not limited to:
Name;
Email address;
Date of birth;
Billing address;
Bank account and payment information;
Telephone number;
Gender;
Company information;
Photographs;
Any other information related to your use of our Services or website.
- If you do not want us to collect certain information, you may opt out at any time by notifying our Data Protection Officer. Note that opting out may affect your use of the Services.
4. Setting Up an Account
To use certain functionalities of the Services, you will need to create a user account, which requires submitting certain personal data. This includes your name, mobile phone number, photograph, and email address. Upon activation, you will select a mobile phone number and password for secure access to your account.
5. Viewing Web Pages
When you browse our Site, your computer sends information that gets logged by a web server. This includes your IP address, operating system, browser type, and sometimes a “cookie” to help remember your last visit.
6. Cookies
We may implement “cookies” to collect or share information to improve our Site and Services. Cookies link to information regarding items you have selected for purchase and pages viewed. You can refuse the use of cookies by adjusting your browser settings, but this may affect the functionality of our Site or Services.
7. Viewing, Downloading Content and Ads
When you watch content and advertising or access other software on our Site, we receive information on the content viewed, your IP address, operating system, and more.
8. Community & Support
We provide customer service support through email, SMS, and feedback forms. We only use information received from customer support requests for support services and do not share this information with third parties.
9. Surveys
We may request information from Users via surveys, which is voluntary. Survey information will be used to improve the use and satisfaction of the Services and will not be shared with third parties except our contractors who help us administer the survey.
10. Use of Your Information
- We may collect, use, disclose, and/or process your personal data for purposes including but not limited to:
- Processing your transactions and communications with third parties via the Services;
- Managing your use of and access to our Services and website;
- Tailoring your experience through the Services;
- Responding to your requests and fulfilling your orders;
- Enforcing our Terms of Service;
- Protecting personal safety and property;
- Identification and verification;
- Administering software updates;
- Providing customer service and support;
- Conducting research and analysis;
- Marketing and promotional purposes with your prior consent;
- Complying with legal obligations;
- Conducting due diligence and audits;
- Preventing fraud and unlawful activities;
- Storing and backing up your personal data;
- Facilitating business asset transactions.
11. Sharing of Information From the Services
Our Services enable Users to share personal information with each other to complete transactions. Our Terms of Service require Users in possession of another User’s personal data to comply with all applicable Privacy Laws.
12. Protection & Retention of Your Information
- We implement security measures to protect your personal data on our systems. Personal data is contained behind secured networks and is accessible only by a limited number of employees with special access rights. However, absolute security cannot be guaranteed.
- We retain personal data as long as necessary for legal or business purposes and destroy or anonymize it when it is no longer needed.
13. Disclosure to Third Parties
We may need to disclose your personal data to third parties, including our affiliates, service providers, and business partners, for purposes stated in this Privacy Policy. These third parties may be located within or outside of Malaysia.
We may share statistical and demographic information that does not identify you personally with suppliers of advertisements and programming.
14. Information on Children
Our Services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If we learn that we have collected such data without parental consent, we will delete it.
15. Information Collected by Third Parties
Our Site uses Google Analytics to analyse how Users use the Site. Google Analytics collects data including your IP address, which is stored by Google on servers in the United States.
We may offer software applications through our Services that collect and share your identifiable information with third parties. You are encouraged to read the privacy policies of these third parties.
16. Security & Third-Party Sites Disclaimer
We do not guarantee the security of personal data provided on third-party sites. Our Site may contain links to third-party sites with separate privacy policies. We have no control over these sites and are not responsible for their content and activities.
17. International Data Transfers
Your personal data may be transferred, stored, or processed outside of your country, including in Malaysia. We will ensure such transfers comply with applicable Privacy Laws.
18. How to Manage Your Personal Data
You may access and correct your personal data through your account settings. If you do not have an account, you may request access or correction by contacting us in writing.
We will respond to access and correction requests within the time frames required by applicable laws. We may charge a reasonable fee for handling these requests.
19. Questions, Concerns, or Complaints? Contact Us
If you have any questions, concerns, or complaints about our privacy practices, please contact us at helpdesk@driwego.com.
For complaints or grievances regarding how we handle your personal data, please contact our Personal Data Protection Officer at legal.my@driwego.com with the subject header “Privacy Complaint”.
We strive to handle any complaint or grievance fairly and promptly.
