We may collect personal data about you:
When you register and/or use our Services or Site, or open an account with us;
When you submit any form, including application forms or other forms related to our products and services;
When you enter into any agreement or provide other documentation or information in respect of your interactions with us;
When you interact with us via telephone calls, letters, social media platforms, and emails;
When you use our electronic services, interact with us via our application, or use services on our website, including through cookies;
When you carry out transactions through our Services;
When you provide feedback or complaints;
When you register for a contest; and/or
When you submit your personal data to us for any reason.
When you visit, use, or interact with our mobile application or the Site, we may collect certain information by automated or passive means using various technologies, including cookies and location services.
The personal data we may collect includes but is not limited to:
Name;
Email address;
Date of birth;
Billing address;
Bank account and payment information;
Telephone number;
Gender;
Company information;
Photographs;
Any other information related to your use of our Services or website.
To use certain functionalities of the Services, you will need to create a user account, which requires submitting certain personal data. This includes your name, mobile phone number, photograph, and email address. Upon activation, you will select a mobile phone number and password for secure access to your account.
When you browse our Site, your computer sends information that gets logged by a web server. This includes your IP address, operating system, browser type, and sometimes a “cookie” to help remember your last visit.
We may implement “cookies” to collect or share information to improve our Site and Services. Cookies link to information regarding items you have selected for purchase and pages viewed. You can refuse the use of cookies by adjusting your browser settings, but this may affect the functionality of our Site or Services.
When you watch content and advertising or access other software on our Site, we receive information on the content viewed, your IP address, operating system, and more.
We provide customer service support through email, SMS, and feedback forms. We only use information received from customer support requests for support services and do not share this information with third parties.
We may request information from Users via surveys, which is voluntary. Survey information will be used to improve the use and satisfaction of the Services and will not be shared with third parties except our contractors who help us administer the survey.
Our Services enable Users to share personal information with each other to complete transactions. Our Terms of Service require Users in possession of another User’s personal data to comply with all applicable Privacy Laws.
We may need to disclose your personal data to third parties, including our affiliates, service providers, and business partners, for purposes stated in this Privacy Policy. These third parties may be located within or outside of Malaysia.
We may share statistical and demographic information that does not identify you personally with suppliers of advertisements and programming.
Our Services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If we learn that we have collected such data without parental consent, we will delete it.
Our Site uses Google Analytics to analyse how Users use the Site. Google Analytics collects data including your IP address, which is stored by Google on servers in the United States.
We may offer software applications through our Services that collect and share your identifiable information with third parties. You are encouraged to read the privacy policies of these third parties.
We do not guarantee the security of personal data provided on third-party sites. Our Site may contain links to third-party sites with separate privacy policies. We have no control over these sites and are not responsible for their content and activities.
Your personal data may be transferred, stored, or processed outside of your country, including in Malaysia. We will ensure such transfers comply with applicable Privacy Laws.
You may access and correct your personal data through your account settings. If you do not have an account, you may request access or correction by contacting us in writing.
We will respond to access and correction requests within the time frames required by applicable laws. We may charge a reasonable fee for handling these requests.
If you have any questions, concerns, or complaints about our privacy practices, please contact us at helpdesk@driwego.com.
For complaints or grievances regarding how we handle your personal data, please contact our Personal Data Protection Officer at legal.my@driwego.com with the subject header “Privacy Complaint”.
We strive to handle any complaint or grievance fairly and promptly.