Frequently Asked Questions
Need help with something? Here are our users' trending frequently asked questions
Account
Before using Driwego, you need an account. Here's everything you need to know to get started.
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How do I sign up for a Driwego account?
To sign up, download the Driwego app from your mobile device’s app store, select ‘Sign Up’, and follow the instructions to enter your details. Once you’ve completed the form and confirmed your email address, your account will be active.
How can I update my profile information?
Log in to your account, go to the ‘Profile’ section, and select ‘Edit’ to update your information such as contact details, password, and any other personal information.
Is it possible to delete my Driwego account?
Yes, you can delete your account by going to “My Profile”. Please note that this action is irreversible.
What should I do if I forget my password?
If you forget your password, click on ‘Forgot Password’ at the login screen. Enter your email address, and you’ll receive a link to reset your password securely.
Refer A Workshop
Understand Driwego's Refer-A-Workshop Program
Who can refer a workshop to Driwego?
Any individual can refer workshops, as long as they have a Touch ‘n Go e-wallet account.
Why do I need a Touch 'n Go e-wallet account to refer a workshop?
The RM20.00 reward for a successful referral is credited directly to your Touch ‘n Go e-wallet account.
How do I generate a referral link to invite a workshop?
Generate a link by entering your Touch ‘n Go registered mobile number on our referring page. This generated link directs to a verification form for the workshop. Copy the link and share it to your target workshop
Can I regenerate the referral link if I lose it?
Yes, you can regenerate the referral link any time by re-entering your registered mobile number in referring page
What does a workshop need to do after I refer them?
The referred workshop needs to fill out a verification form accessible through the link you provide. Our team will then verify their eligibility.
When will I receive the RM20.00 reward in my e-wallet?
The reward will be transferred to your Touch ‘n Go e-wallet within 24 hours after the workshop has been verified by Driwego.
Is there a limit to how many workshops I can refer?
No, you can refer an unlimited number of workshops and categories across Malaysia.
How do I know if a workshop is eligible for referral?
Workshops eligible for referral must not already be registered with Driwego. You can check the current list of registered workshops through the Driwego app before making a referral.
What happens if I refer a workshop that is already registered on Driwego?
Referrals of workshops that are already in our system will be deemed invalid, and no reward will be issued for such referrals.
How can I check if a workshop is already on Driwego?
You can download the Driwego app and use it to search for the workshop to see if it’s already registered and active on our platform.
Will I be notified if my referral is invalid?
No, there will be no notifications for invalid referrals. Please ensure to check the workshop’s status in our app before making a referral.
Price & Payments
Understand service pricing, payment options, and our refund policy on Driwego.
How is the cost of a service calculated on Driwego?
Prices are set by service providers based on the type of service, car model, and any specific requirements. All prices are clearly listed on the service selection page.
What payment methods are accepted on Driwego?
Currently we accept payment methods, including bank transfer, TNG Wallet, and Pay at Workshop (PAW).
What is the policy for refunds and handling payment disputes?
Refunds are processed based on our refund policy which is available in the app. For disputes, please contact our customer service team directly for resolution.
Privacy & Security
Learn about how we protect your personal information and your rights regarding data.
How does Driwego protect my personal information?
We use advanced security measures to protect your data and comply with data protection laws.
What are my rights regarding the data Driwego collects?
You have the right to access, correct, delete your data, or object to its processing. For more details, refer to our privacy policy in the app.
Account
Understand how to manage your account and profile
How do I create my account and get started?
Click on the ‘Sign Up’ button, enter your details, and follow the instructions. Once your account is created, go to the ‘My Garage’ section to add your car by selecting the make and model. You can also upload photos and enter your car’s mileage to find compatible services.
How do I update my personal information on the app?
Go to the ‘Profile’ section in your account settings. You can update details such as your name, contact information, and password.
What should I do if I forget my password?
If you forget your password, click on the ‘Forgot Password’ link on the login page. Follow the instructions to reset your password via email.
Booking Process
Discover how to book, reschedule, or cancel vehicle services through our app.
How do I book a car service on Driwego?
Open the app, choose the type of service you need, select your preferred service and provider, choose a suitable time, and confirm your booking.
How can I ensure the services are compatible with my car model?
When you enter your car’s make, model, and mileage in the ‘My Garage’ section, the app will filter and display services compatible with your specific car.
What happens if I need to cancel or reschedule my booking?
You can cancel or reschedule your booking through the app. Please refer to the specific cancellation policy as time limits may apply for cancellations without penalties.
How can I check the availability of a service before booking?
Service availability is shown in real-time on the app. After selecting a service, you can view available time slots.
How do I manage my bookings on Driwego app?
All your bookings are stored under the ‘Order History’ section. Here, you can:
- View the status of your current and past bookings
- Reschedule or cancel upcoming bookings
- Receive reminders for upcoming service appointments
How can I view the history of services I've booked?
You can view the history of all services you’ve booked in the ‘Order History’ section. This section provides a record of past services, including details of each booking.
Can I share my booking details with someone else?
Yes, you can share your booking details by selecting the ‘Share’ option in the booking confirmation screen. You can share via email, text message, or social media.
Can I reschedule a booking?
Yes, you can reschedule a booking. Go to the ‘Order History’ section, select the booking you wish to reschedule, and choose a new date and time that works for you.
Can I cancel a booking?
Yes, go to the ‘Order History’ section, select the booking you wish to cancel, and follow the prompts to cancel it. You will receive a confirmation once the cancellation is processed.
My Garage
Some of the popular questions about Driwego's My Garage, your car vault in a pocket.
What is My Garage?
My Garage is a digital tool within the Driwego app that allows you to store and manage all the details of your vehicles in one convenient place. From images and mileage to tech specs, My Garage makes car ownership easy and organised.
How do I add a car to My Garage?
To add a car, simply go to the My Garage section in the Driwego app, tap on ‘Add New Car’, and enter the necessary information such as make, model, year, mileage, and any photos you’d like to include.
What kind of details can I store in My Garage?
You can store a wide range of details including, but not limited to, car images, mileage, technical specifications, chassis number, and notes on your car’s performance or issues.
How does service matching work in My Garage?
Service matching within the My Garage feature operates based on a sophisticated car group-based system. When you add your vehicle to My Garage, the system categorizes it into a specific car group determined by various factors such as the make, model, year, and technical specifications of your vehicle. This classification ensures that the services listed and recommended in Driwego are perfectly tailored to your car’s unique requirements.
When you explore service options in Driwego, the matching feature automatically filters and presents only those services appropriate for your car group. This means you’re shown services that are not only suitable but also optimal for maintaining and enhancing your vehicle’s performance and longevity. It simplifies decision-making and increases the efficiency of service booking by ensuring that all recommended services are compatible with your car’s specific needs. This system is designed to provide a personalized, relevant, and highly effective service discovery experience, ensuring that your vehicle gets the care it deserves.
Can I share my car profile with mechanics?
Absolutely! You can share your car profile with mechanics or service providers directly by tapping the WhatsApp icon in the app. This helps them understand your car’s specific requirements and offer personalized solutions and services.
Is the information in My Garage secure?
Yes, Driwego takes your privacy seriously. All information in My Garage is stored securely and is only accessible by you and anyone you choose to share it with, such as your mechanic.
Contact & Support
Some of the popular questions about Driwego's My Garage, your car vault in a pocket.
How can I contact the workshop for inquiries or bookings?
You can contact the workshop directly through the app by:
- Calling the workshop using the provided phone number
- Sending a message via WhatsApp through the app’s contact feature
What should I do if I encounter issues with the app & service?
If you encounter any issues, contact our support team through the app’s ‘Support’ section. Provide details about the issue, and our team will assist you in resolving it.
Vendor On-board
Let's kickstart that digital workshop of yours!
How can my car workshop benefit from Driwego app?
Open the app, choose the type of service you need, select your preferred service and provider, choose a suitable time, and confirm your booking.
How do I sell my services on Driwego app?
To open your car workshop in Driwego App:
- Sign up as a business owner on the app.
- Provide your workshop details including name, location, and services offered.
- Upload your business registration form (SSM) and a front view photo of your workshop for verification.
- Once verified, your workshop will be listed and visible to users.
What documents do I need to upload for verification when listing my car workshop on Driwego app?
You need to upload your business registration form (SSM) and a front view photo of your workshop for the verification process.
What steps are involved in setting up a new workshop on Driwego app?
Setting up a new workshop involves:
- Entering your workshop’s operation hours.
- Uploading a front view photo of your shop.
- Providing your business registration form (SSM).
- Listing the services you offer.
- Setting up pricing for each service.
What are the fees involved in opening my car workshop on Driwego app?
It’s free to setup workshops in Driwego and it’s free to list as many services as you want. Fees involved is the 4% transaction fee applies to vendors per booking, and a 4% cancellation fee applies to users/car owners.
Workshop Ops
Understand how your workshop operates within Driwego ecosystem.
How does Driwego app help in managing bookings for my car workshop?
Driwego app provides a user-friendly dashboard where you can:
- List your services and offers.
- View all your incoming jobs, jobs status and income.
- Set your shop holidays.
- Invite and manage staff with Driwego’s “Crewmate”
- Create and manage car groups
- Receive notifications for new bookings
How do I update my workshop’s details on Driwego app?
To update your workshop’s details, go to the ‘Profile’ section in your business account and make the necessary changes. You can update information such as services offered, pricing, operation hours, and contact details.
How do I handle customer reviews and ratings?
You can see through notification to see ratings. From there vendor can reply reviews. Respond to reviews to engage with customers and address any concerns they may have.
What should I do if I encounter issues with my workshop setup?
contact our support team through the app’s ‘Support’ section or via email at helpdesk@driwego.com. Our team will assist you in resolving the issue.
What happens if a customer cancels a booking?
If a customer cancels a booking, you will be notified by Driwego’s Support Team. The booking status will then be updated in your dashboard, allowing you to manage your schedule accordingly.
How can I ensure my workshop gets good visibility on Driwego app?
Make sure your workshop profile is complete with all necessary details, high-quality photos, and accurate service listings. Nonetheless, encourage satisfied customers to leave positive reviews and ratings.
Another thing you can do is actively collaborate with Driwego’s marketing team in campaign, promo, events, creative pricing and listing of new services.
Crew Mate
Understand how your technical team work in the same under Driwego ecosystem.
What is Crew Mate?
Crew Mate is a feature in Driwego App that allow you to invite your team mate (technical staffs) onboard in the app to assist you running operation within Driwego App
How my crew help me once they're onboarded?
They can help in managing everyday operations like planning incoming job, listing new services, set holidays and engage with customers
Can I remove my crew from the Crew Mate?
Yes. You can add or remove you team mate as you deemed necessary.
How do I invite my crew?
Tap the Crew Mate Icon and invite your crew by phone number. They will receive an invitation via SMS with a link to join. They will be guided through the whole invitation process.
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