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Frequently Asked Questions

Need help with something? Here are our users' trending frequently asked questions

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Account

Before using Driwego, you need an account. Here's everything you need to know to get started.
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How do I sign up for a Driwego account?

To sign up, download the Driwego app from your mobile device’s app store, select ‘Sign Up’, and follow the instructions to enter your details. Once you’ve completed the form and confirmed your email address, your account will be active.

Log in to your account, go to the ‘Profile’ section, and select ‘Edit’ to update your information such as contact details, password, and any other personal information.

Yes, you can delete your account by contacting our support team via the app. Please note that this action is irreversible.

If you forget your password, click on ‘Forgot Password’ at the login screen. Enter your email address, and you’ll receive a link to reset your password securely.

Booking Process

Discover how to book, reschedule, or cancel vehicle services through our app.

Open the app, choose the type of service you need, select your preferred service and provider, choose a suitable time, and confirm your booking.

You can cancel or reschedule your booking through the app. Please refer to the specific cancellation policy as time limits may apply for cancellations without penalties.

Service availability is shown in real-time on the app. After selecting a service, you can view available time slots.

My Garage

Some of the popular questions about Driwego's My Garage, your car vault in a pocket.

My Garage is a digital tool within the Driwego app that allows you to store and manage all the details of your vehicles in one convenient place. From images and mileage to tech specs and service history, My Garage makes car ownership easy and organized.

To add a car, simply go to the My Garage section in the Driwego app, tap on ‘Add New Car’, and enter the necessary information such as make, model, year, mileage, and any photos you’d like to include.

You can store a wide range of details including, but not limited to, car images, mileage, technical specifications, chassis number, and notes on your car’s performance or issues.

Service matching within the My Garage feature operates based on a sophisticated car group-based system. When you add your vehicle to My Garage, the system categorizes it into a specific car group determined by various factors such as the make, model, year, and technical specifications of your vehicle. This classification ensures that the services listed and recommended in Driwego are perfectly tailored to your car’s unique requirements.

When you explore service options in Driwego, the matching feature automatically filters and presents only those services appropriate for your car group. This means you’re shown services that are not only suitable but also optimal for maintaining and enhancing your vehicle’s performance and longevity. It simplifies decision-making and increases the efficiency of service booking by ensuring that all recommended services are compatible with your car’s specific needs. This system is designed to provide a personalized, relevant, and highly effective service discovery experience, ensuring that your vehicle gets the care it deserves.

Absolutely! You can share your car profile with mechanics or service providers directly through the app. This helps them understand your car’s specific requirements and offer personalized solutions and services.

Yes, Driwego takes your privacy seriously. All information in My Garage is stored securely and is only accessible by you and anyone you choose to share it with, such as your mechanic.

Price & Payments

Understand service pricing, payment options, and our refund policy on Driwego.

Prices are set by service providers based on the type of service, car model, and any specific requirements. All prices are clearly listed on the service selection page.

Currently we accept payment methods, including bank transfer, TNG Wallet, and Pay at Workshop (PAW).

Refunds are processed based on our refund policy which is available in the app. For disputes, please contact our customer service team directly for resolution.

Privacy & Security

Learn about how we protect your personal information and your rights regarding data.

We use advanced security measures to protect your data and comply with data protection laws.

You have the right to access, correct, delete your data, or object to its processing. For more details, refer to our privacy policy in the app.

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