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Tips on Getting Good Rating

Updated on October 25, 2022

Tips on Getting Good Rating


Star ratings are the most influential factor when consumers make purchasing decisions. With an average rating of 4.2 to 4.5 stars out of 5, this is the ideal star rating for purchase probability.

Here are three area you need to focus on in order to have a good rating:

  • Improve fulfillment.
  • Improve listing quality.
  • Provide good customer services.
  • Improve Fulfillment

Having a good fulfillment process will minimize the likelihood of unpleasant experiences for buyers. This reduces the chance of a bad product rating.

  • Track your inventories
    Keep your inventory up to date by tracking the amount of stocks you have. Allocate only physical stocks and make sure to have enough additional stocks on hand to meet customer demands.
  • Pack the right items
    Ensure that you have the correct item and shipped to the right address to avoid returns and customer dissatisfaction.
  • Prevent product from getting damages
    Pack all of your orders properly by using packaging materials such as bubble wrap and filler so that fragile items are protected during handling and shipment.
  • Improve Listing Quality
    Customers’ expectations can be managed and set by improving your product listings and ensuring your products live up to their descriptions.
  • Provide accurate description and attributes
    Help customers to see the value of your products by providing detailed images and videos, including how to use, or other details that may be helpful for them.
  • Manage buyers expectation
    Upload clear, high-resolution photos of your products. Include close-up images of the goods from various angles to assist customers to have a better visual of your product.
  • Prevent from overclaiming
    Avoid using terms like “best quality” and “lowest price” as a product’s unique selling point to manage buyers’ expectations when making a purchase.
  • Provide good customer service
    Customers’ expectations can be managed and set by improving your product listings and ensuring your products live up to their descriptions.
  • Respond promptly
    Prompt chat responses improve your customers’ experience and your chat response rate.
  • Respond appropriately
    Respond to customers’ inquiries appropriately and provide any order details that are required.
  • Respond to poor reviews
    Responding to bad reviews will shows to customers that you are accountable, which increases the credibility of your shop.

Thank your customer for leaving good reviews can help to increase repeat purchases and gaining shop followers.

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